Knowledge is key for today's organizations. Every organization pays employees for the knowledge they possess and the ability to put that knowledge to use. Yet, most organizations are not providing these "knowledge workers" with a way to collect, manage and share their knowledge with the rest of the organization.
What these organizations often don't realize is the benefits of implementing a Knowledge Management System that gives knowledge workers a place to shine. Companies sometimes do this because they're not sure what a knowledge management system is supposed to be or how it works to improve employee productivity.